Intrashop FAQ

What should I know before ordering Sonax (cleaning products)?

Check:

• • Order guidelines per country
  • Product list for Sonax items 

 Welcome Packages

• New process for Welcome Packages 🎁

Stations will now personally hand over Welcome Packages to new team members — right on their first day. 🎉

• ✅ Order items: Welcome Package
• ✅ Keep items in stock
• ✅ Hand over on Day One  

How often can I place an order?

• Max. 2 orders per month for station equipment, except urgent orders (Foil, Damage, Extras)

 How to order?

• via Intrashop
• separate order for
• • Station
  • Foil
  • Damage / Sparepart

What to do if the delivery is broken/ wrong/missing?

• Please contact

• • order@ for Foil & Station
  • sparepartorder@ for Damage
  • Include: Order number, article description, photo, copy of delivery bill

 What can I buy myself?

• White goods (washing machine, dryer, dishwasher)
• Lift truck (Required conditions: no gravel space, no steps into the warehouse, safe storage location available)

Feel free to reach out to order@ for support